How to Set Up Hik Connect on Hikvision Systems | Help Portal

purpose of the guide

This guide will walk you through the process of using the menus on your nvr to configure your hikvision system on the hik-connect remote viewing app.

before we start

• make sure your nvr or dvr is set up locally, the system has been set up with a password, and your cameras can be seen. If you haven’t set up your system yet, follow the appropriate guide on this page.
• Connect your nvr or dvr to your network by running an ethernet cable from the recorder’s lan port directly to your router.
• Install the hik-connect app on your phone or tablet.

let’s start

The first step of this process is slightly different depending on the hikvision software version installed on your recorder. look at the images below to identify which version you are using and follow the corresponding instructions.

enabling hik-connect on the recorder

version 3.0

1) right click and select menu then go to settings > network > access to the platform.

2) check the enable box. you will then be prompted to create a verification code, set it to something memorable and write it down as you will need it again shortly.

3) You should now see a screen like the following. If you see a status of offline, see this troubleshooting guide before proceeding.

version 4.0

1) open the main menu by clicking the gear icon , then go to network > advanced > access to the platform.

2) check the enable box. you will then be prompted to create a verification code, set it to something memorable and write it down as you will need it again shortly.

3) You should now see a screen like the following. If you see a status of offline, see this troubleshooting guide before proceeding.

configure hik-connect

The next step is to sign up for a hik-connect account and add the recorder to it.

1) On your phone or tablet, install the hik-connect app.

2) select your region, press sign in and then register. Follow this process by following the instructions in the application.

3) Once logged in, press the + icon in the top right corner, highlighted in the image below, and then select scan qr code.

4) Your phone or tablet camera will now turn on, use this to scan the qr code displayed in the platform access menu as shown in the first part of this guide. once scanned press add to confirm the new device.

5) You will now see your list of devices. select the new device and, as in the image above, you will see a small preview in the lower right corner.

6) Click on the black box in the bottom right corner and it will take you to your camera feed. The first time you do this on a new phone or tablet, you’ll be prompted to enter the verification code you created when you activated hik-connect on your recorder in the first stage of this guide.