How to fix Samsung TV internet or Wi-Fi connection problems | Asurion
a smart TV is not so smart without an internet connection. All the apps you use on your Samsung TV, like Netflix, YouTube, or Hulu, require an active and stable wireless connection for you to use them.
If you just brought home a new Samsung Smart TV or recently replaced an internet router, you may be having trouble setting up your device. no sweat! At Asurion, we help millions of people troubleshoot, fix, and maximize their technology. From how to fix playstation controller drift to how to connect your laptop to your tv, we keep the devices you rely on most working all day, every day. Here are our tips for finding out why your Samsung TV won’t connect to Wi-Fi plus troubleshooting steps so you can get back to watching your favorites fast.
samsung tv does not detect wireless network
Are you ready to start troubleshooting your samsung smart tv? If you are having a connection problem with your Samsung TV, you are likely encountering one of the errors listed below:
- error code 001
- error code 012
- error code 102
- error code 105
- error code 107
- samsung tv error 107
- samsung tv error 13
- error code 116
- error code 118
- error code 301
- error_model_bind
- error code 0-1
- error code 7-1
- message code: 0
In this scenario, your Samsung TV does not detect a wireless network or continually loses connection to it. there are a few reasons why this may be happening; we’ll review some of the easier solutions in the next step.
samsung tv won’t connect to wifi
If your Samsung TV is not detecting a wireless network (or keeps losing its network connection), the problem could be that your TV is simply not properly connected to your network. There are a few things that can cause connection issues, like old firmware or your smart TV needing a reset. Some more complex issues like your router’s dns settings or mac address failure may need a bit more expert knowledge to fix properly. If that’s the case, it would be best to contact an Asurion expert so you don’t cause any more problems with your network.
Fortunately, most have a simple homemade answer. Before calling a professional, try our expert tips below on how to fix samsung tv wi-fi or internet connection issue.
how to connect a samsung tv to wi-fi or internet network
Making sure you have your network connected correctly is crucial when you’re setting up a smart TV. Fortunately, Samsung made it very easy to navigate and set up Wi-Fi on your Samsung Smart TV for the first time.
- grab your remote and go to settings.
- select the general option then select network b>.
- click open network settings.
- select your Wi-Fi network from the list.</li
- if prompted, enter your network password.
- select done, then ok.
If you have configured your network connection in the past, you may also need to reset your network settings. Settings and home network settings may change during the time you own the TV, so sometimes your TV needs a network update to keep up.
to perform a network update on your samsung smart tv:
- grab your remote & press the home button to go to settings.
- navigate the menu to go to settings > general > network.
- hover over the option to reset network and select yes.
- restart your television.
You should now be able to reconfigure your network settings.
troubleshooting internet connection
The easiest way to check if the problem is your network and not your TV is to try connecting your Samsung TV to another working network. If you currently have two networks available in your home, you can try to log in to a second network through the Samsung TV and check if the connection works. if so, then it sounds like your problem is related to the specific network connection you initially tried to connect to.
check the signal strength of your smart TV
If you still have the problem after trying another network or you don’t have another network available, you may have a problem with the strength of the signal you are receiving from the router to the device.
to check the signal strength of your samsung smart tv:
- use your TV remote to navigate to settings.
- click general > network > open network settings > wireless.
- check the number of wifi bars displayed on your TV.
If you’re currently seeing full bars, your problems are likely elsewhere and we’ll have to keep looking. If you see one or two bars for your connection, you may need to move your router closer or install an expansion router to get a better connection to your TV. If you want to avoid having to worry about the strength of your Wi-Fi connection, you can also directly connect your Samsung TV to your router with an Ethernet cable. To do that, simply plug an ethernet cable directly into the back of the TV, then plug the other end into your router to secure your connection.
update your samsung tv software
Smart TVs often have firmware updates when they are released to fix old issues or improve the TV. normally, it will update them automatically through your network connection; However, since that is causing your issue, you will need to manually download your firmware via usb drive from the samsung download center page. here’s how:
- navigate the download page & find your samsung tv model.
- find the correct firmware and download it to your computer.
- unzip the firmware file you just downloaded and save it to a usb drive.
- make sure your tv is turned off.
- plug your usb drive into an available usb slot on your tv.
- turn on the tv & press the start button.
- navigate to settings > support > software update > update now.
- select yes. then you will be given the option to select usb – do so.
then your TV should automatically search for any available software on your & install it. Once this is done, the TV should reboot itself.
reset a samsung tv
doing a hard reset on your samsung tv can work without having to alter too many settings on your tv or router. This simple option could help you with your temporary TV connectivity issues.
to reset your samsung smart tv:
- make sure the TV is on.
- grab your TV remote and press and hold the power button.
- keep your power buttonpressed until you see the samsung logo flash on the screen.
- keep your eyes on the led on the front of the tv until it turns red and blink faster.
Your TV should turn back on eventually. At that point, you can try reconnecting to your Wi-Fi network to see if that fixed the problem.
If not, the final option to resolve issues on the TV without delving into possible deeper internet issues will be to perform a full factory reset on the TV. just keep in mind that any old apps or firmware downloaded to the TV will be restored to their original state once you’ve completed this process, so you’ll need to re-set up and install your TV apps from scratch.
to perform a hard factory reset on a samsung tv:
- Tap the home button on your TV remote.
- go to where it says settings > general.
- select the reset option.
- a message will appear asking you to enter the pin you selected for the television . don’t you remember making one? the default pin is 0000.
- after that, your samsung smart tv will reboot automatically. (and if you’re lucky, your connection issues will be resolved!)
We hope this helped you learn how to fix samsung tv wi-fi or internet connection issues so you can get back to enjoying your favorite shows and other great smart tv features.
