Faq | Pomgear
Technology

Faq | Pomgear

how do i connect my bluetooth device with my phone or tablet?

Most bluetooth devices are paired in a similar way:

Reading: How to connect pom smart pods

  1. place your bluetooth device within 3 feet of your phone or tablet.

    Press and hold the multifunction/pairing button for 10-15 seconds to start the pairing process. the device will go into pairing mode and its led lights will blink.

    Turn on bluetooth on your phone or tablet to search for the device. “pom gear” should appear in your device menu under available devices. select to connect to “pom gear”

    You will hear a confirmation tone that the device is now paired. Once paired with your phone or tablet, you are now connected via Bluetooth. play music or make calls on your phone or tablet and enjoy!

    my bluetooth won’t connect, what can I do?

    If you’ve followed all the instructions and referred to your product’s user manual, but are still having trouble pairing your devices, try turning off your phone or tablet and try the process again. If this doesn’t work, your Pom Gear device may not be fully charged. If you continue to experience bluetooth pairing issues, please contact our customer support for step-by-step instructions and troubleshooting.

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    How long do I have to charge the headphones to get a full charge?

    every device is different. the product’s user manual will describe the optimal amount of time to recharge your device. We strongly recommend not to overcharge the product and leave it on the charger overnight. Overcharging your device may gradually weaken battery power, leading to more frequent power loss and product damage over a shorter period of time.

    How far away does a bluetooth device stay connected?

    pom gear products typically have bluetooth connection capability from approximately 33 feet (10 meters) away. this means you can safely place your device away and still listen to music and make phone calls. this feature is perfect for work or exercise!

    How do I use a portable battery?

    A portable battery pack is basically powered on the go, so you can wirelessly charge any usb-enabled device. That means you can charge your cell phone, tablet, or any other device without having to plug it into a wall outlet. these portable battery packs need to recharge themselves when they run out of power.

    how do i recharge my pom gear device?

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    Recharge your device only with the included charging cable. plug this cord into a wall outlet or a computer and the other end into our pom pom device. control the load to avoid overloading any element.

    See also: How to Add Your TikTok Link to Your Instagram Bio – Followchain

    can i change the battery of my pom gear product?

    no, our products have a built-in non-removable battery, it cannot be removed. the battery can be recharged but not replaced. do not handle the internal battery of the device. For any other questions or battery issues, please see our warranty page.

    Can I order parts separately?

    of course! Email us at [email protected] for more information on how to order extra ear hooks so you can stay active and keep your headphones safe.

    Do you offer a guarantee on your products?

    yes! We offer a 3-year limited warranty on all of our products.

    Visit our warranty page for more information and register your product for our free 3-year limited warranty.

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