Polk Soundbar Not Working - Ready To DIY

Polk Soundbar Not Working – Ready To DIY

you bought your polk soundbar to have that home theater vibe, not the vibe of sitting in your car. the polk sound bar is designed to enhance your entertainment experience. when it doesn’t work, it can be frustrating.

if your polk soundbar is not working, check the hdmi connection. make sure the hdmi cable is in the correct port. To prevent the soundbar from connecting to other sources, use only the HDMI connection between the TV and the Polk soundbar.

Reading: How to connect polk sound bar

Soundbar in front of TV

If your Polk Soundbar is not working, we are here to help you figure out the problem and the solution. The solutions are simple and fairly quick to resolve themselves. Here are some suggestions to get you started.

polk sound bar not working

As the saying goes, “expectation postponed makes the heart sick.” When you bring the Polk soundbar home and set it up, only to find that it doesn’t work, the excitement of that night’s movie quickly leaves you. however, all hope is not lost.

if the polk sound bar is not working, check the audio settings on your television. make sure the TV speakers are off. use the soundbar’s remote control to navigate to the audio settings listed on your TV.

check the hdmi cable

hdmi cables wear out over time. If your HDMI cable is several years old, it may be time to replace it. As HDMI cables age, they can no longer support the bandwidth needed for digital audio.

If your TV was made before 2008, it may not have the HDMI digital output port. you will need to use the red and white analog cables for the soundbar to work. match the cables to the corresponding color on the back of your TV and your sound bar.

check your TV speaker settings

The TV’s audio settings allow you to turn the internal speakers on or off. To check your TV’s speaker settings, follow these steps:

Step 1: In the main menu, go to settings

step 2: open the sound settings.

step 3: open sound settings.

step 4: open sound mode. this will open default audio profiles.

Step 5: Select your sound mode. The Standard setting is a good place to start and should resolve this issue. If you want to experiment with the different sound settings, go to step 6.

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step 6: open advanced settings. This setting provides additional sound controls, such as:

  • Common Settings: Provides controls for settings you use regularly, such as turning auto volume leveling on or off and adjusting the right-left balance of the stereo speakers.
  • input sound settings: gives you settings that apply to specific digital audio formats. also allows you to match the volume levels of your device and the TV.
  • sound mode related settings: you can adjust the level of surround sound coming from the TV or you can open the equalizer to manually adjust audio levels by frequency.

reset sound settings

If following the steps above doesn’t fix the problem, you can do a factory reset to get it working from scratch. Following the steps below will initiate a factory reset of your polk soundbar.

step 1: open the sound settings

step 2: go to sound settings.

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step 3: open advanced settings.

step 4: click reset.

step 5: confirm reset.

contact the manufacturer

If, after trying the above suggestions, you continue to experience problems with your polk soundbar, you should contact the manufacturer. the problem is most likely a manufacturing defect or a pre-existing hardware defect.

polk soundbar keeps disconnecting

Black speaker on the table

Few things in life are as aggravating as when you are in the middle of a movie or a game and the sound disconnects. Before you threaten to return your Polk Soundbar, here are some suggestions to try and resolve the issue.

if your polk soundbar keeps tripping, check the power supply. If the electrical outlet is faulty or the soundbar plug is not properly inserted into the outlet, any movement of the power cord could cause the soundbar to lose power.


A severe storm or nearby electrical work can cause a power surge. a power surge will put your polk sound bar into standby mode. restart your soundbar by simultaneously pressing and holding the power button and the volume down button on the soundbar for 10 seconds.

sleep timer on tv

Another possibility is your TV’s audio settings. check your TV’s settings to see if the sleep timer was accidentally activated. you can navigate to that setting by going to menu> sound settings > response time.

bluetooth interference

The easiest way to tell if your polk soundbar keeps disconnecting is if it only happens when you connect via bluetooth. if this is the case, limit the number of bluetooth connections when using the soundbar.

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reset polk sound bar

just like our cell phones or computers, sometimes the solution is the simplest: turn off the device and turn it back on. the polk soundbar may just need a quick reboot. to reset the soundbar:

step 1: turn off the soundbar.

step 2: simultaneously press and hold the “mic mute” and volume down buttons.

step 3: hold down the buttons for 3 seconds.

Step 3: Release the buttons when the light ring flashes blue. this light means the device is rebooting successfully.

Step 4: When the light ring flashes orange, the soundbar is ready to pair with your TV.

polk soundbar won’t connect to wifi

Soundbar below the flat screen TV

The beauty of the Polk Soundbar is that you can connect wirelessly to your tv. You no longer have to contend with wires everywhere. Or using strategically placed plants or picture frames to hide the wires.

if the polk soundbar is not connecting to the wi-fi network, the problem could be a poor wi-fi signal. make sure the polk soundbar and router are close to each other. restarting the router will also help with any connectivity issues.

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If restarting the router doesn’t solve the problem, the next step is to check your network connection. Make sure your TV and Polk Soundbar are on the same Wi-Fi network.

polk soundbar won’t connect to tv

Black Polk behind the flatscreen tv

It’s hard to enjoy the full effect of the Polk Soundbar if it will not connect to the tv.

if the polk soundbar doesn’t work on your television, make sure you have selected the correct audio settings on your television. the soundbar may be connected, but audio is not routed through the soundbar.

sound settings

it is recommended to use an hdmi cable to connect the polk sound bar to your television. However, if you don’t have an HDMI cable or your TV or soundbar doesn’t have an HDMI output, there are other options to try.

digital optical or digital coaxial

digital optical or digital coaxial are big words for two different types of cables. optical cable has a square connector and coaxial cable has a circular cable. they stick to the port with the corresponding shape.

Coaxial connections tend to produce better audio quality than optical connections. however, not all televisions support a digital coaxial connection. Depending on your TV, the solution is simple: try digital optical cable.

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check hdmi port

if you regularly stream apps to your tv, hdmi arc will give you the best sound. to use this connection, do the following,

  • connect to hdmi arc on your TV.
  • connect tohdmi output (tv arc) on the sound bar.
  • change the font on the soundbar to d.in. settings.
  • “tv arc” will appear on the sound bar screen. the TV will now pass audio through the soundbar.

polk soundbar won’t connect to bluetooth

Soundbar below the flat screen TV

The Polk Soundbar not only elevates your movie experience but also your musical experience. By connecting the soundbar to Bluetooth you can play your favorite playlist directly from your phone.

if the polk soundbar won’t connect to bluetooth, make sure the bluetooth signal is turned on. Switching between networks and different devices could cause the bluetooth signal to turn off.

To pair the polk soundbar with bluetooth, press source on the remote or on the soundbar until the soundbar’s display shows bt> wait> bt pairing

faulty bluetooth sensor

another possibility is a faulty bluetooth sensor in the polk sound bar. To test this possibility, try connecting the soundbar to a different device using bluetooth settings. If you can’t connect the soundbar, the sensor is faulty and will need to be replaced.

polk soundbar won’t connect to subwoofer

Soundbar below the flat screen TV

What could elevate your home theater experience more than connecting the Polk Soundbar to a subwoofer?

if the polk soundbar won’t connect to the subwoofer, make sure the soundbar and subwoofer are paired. this is how the two devices are paired:

step 1: turn off the subwoofer.

Step 2: Press and hold the “synchronize” button on the back of the soundbar until the LEDs start flashing

Step 3: The devices should now be ready to pair. Once the subwoofer is powered on, the LED should turn green to indicate the devices have been paired.

If your polk soundbar is not working properly, check your TV settings. make sure your audio settings are set to send sound through the sound bar and not your TV. you can check these settings by going to the main menu on your TV.

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