There’s nothing worse than having connection issues with your Oculus Quest when trying to enjoy some time in virtual reality.
so why is your oculus quest/quest 2 having connection issues?
the most common reasons & solutions for wifi connection issues on oculus quest are: your oculus quest may need to be restarted, your router needs to be restarted, there may be too many devices connected to your router, your oculus quest is defaulting to the wrong date and time , maintenance problems high wifi frequencies 5ghz in particular, or your device may have a faulty wifi chip.
Let’s dive into each solution and walk you through it step by step.
how to fix oculus quest not connecting to wifi:
1. reboot or reboot your router
The most common reason for this problem is that your ISP network provider may be limiting the number of devices that are connected to their network. as a result, you may receive a notification that says “no internet connection”.
Simply rebooting or resetting your router, as well as unplugging any devices connected to the network that are not being used, may resolve the issue.
2. restart or factory reset your headset
To reset the headset:
- keep the headset on
- press and hold the power button until you are notified on the power off screen.
- select restart.
to factory reset your oculus glasses:
- turn off the oculus headset
- press & press and hold the negative volume button and the power button for 10 seconds
- this will bring up the home screen
- select factory reset using the volume buttons as controls and the power button to select.
The headphones should reboot. this often fixes connectivity issues.
3. limited connection wrong time & date problem fix
oculus quest must recognize time to ensure that certifications are accurate. otherwise it will default to a different date and time in the android software, causing connection problems. and since we don’t have access to our manual android time setting, you’ll need to adjust the time and time; date through a side quest.
If you notice that the date in the oculus quests start menu is incorrect, then the most likely solution is:
- connect your oculus to your computer
- open sidequest
- in the top right corner, select installed apps
- toggle show all
- and locate com.android.settings
- select launch app
- select system -> time & date -> disable use network time & date
- now try to reconnect to your wifi
4. ssid problem
(important note: this issue has been resolved by oculus with new updates, software releases, and hotfixes. however, we want to provide you with all possible solutions to get your headset working, and as this used to be an issue, if you are using an older headset it may apply to your situation.however unlikely)
Wi-Fi networks that have a dual-band connection (i.e. have a 2.5ghz and 5ghz channel on the same network) may experience issues with the oculus quest.
A dual-band connection typically allows your network to automatically switch frequencies to provide the most optimal connection. however, many users have noticed that after an indefinite period of time, constantly switching connections will cause their oculus quest to completely lose its wifi or cause an unstable connection.
oculus quests sometimes has trouble connecting to certain wifi frequencies. In particular, experts cite problems with the 5GHz band. fixing this problem is a slightly more complicated endeavor.
There are three methods to solve this problem:
The first is by separating the 2.4 ghz and 5 ghz networks; unfortunately, however, not all routers allow you to separate network channels.
The second method is to use an apk extraction app with sidequest, as explained in the video below).
an alternative method to solve the problem:
- Start the factory reset on your oculus quest
- Open a connection on your computer and enter your router information
- Open the wireless option and disable the 5 ghz while enabling 2.4ghz
- set up a hotspot on your computer and connect your oculus quest
- download and install software updates to install the patch to allow better connectivity
- switch the router and computer back to normal 5ghz settings
- reboot the oculus quest headset and make sure it works with the 5ghz bandwidth.
5. check signal strength:
sometimes the problem is that there is not enough signal to maintain a stable connection.
check the signal strength on the modem. if it’s weak, you may need to check with your internet provider for ways to improve the signal.
If the router and modem show a strong signal, it may just be a matter of distance.
being too far away from the router may result in you not receiving a strong enough signal to properly maintain your oculus connection.
You may need to change rooms or rearrange things to stay closer to the signal source.
network and test signal strength:
- double check how much power and speed your internet connection produces.
- double check the requirements for your oculus quest.
- it may be a matter of incompatibility between your internet and your oculus.
The network requires a minimum connection speed of 225 mbps. slower speeds can cause issues with connectivity and usage.
6. check portal types and connections:
There is a type of portal called captive portals. They are most commonly used for public Wi-Fi networks and hotspots in places like hotels or airports.
captive portals can be a problem connecting wifi to your oculus quest.
during setup, oculus quest cannot be used with a captive portal. you will need to use a secure connection to set up your oculus quest.
after setup, oculus quest may or may not work on captive portals.
7. check the link between your phone and internet:
sometimes your phone may get confused between oculus connection and router connection.
You can even duplicate the network address and try to connect to both, which will cause connection problems.
If this happens, you may need to do one of two things:
1. Please disable and re-enable Wi-Fi on your phone to restore the connection.
2. If the problem is a duplicate connection, you may need to delete your information and enter a new network profile on your phone.
8. check technology compatibility:
sometimes the bandwidth or operating systems between the router, computer and phone are not compatible.
It is important to check the compatibility requirements between the three computers.
You may need to adjust your settings before the connection will snap into place.
check computer connections:
oculus quest has a specific connector known as oculus link. requires a compatible USB 3.0 port on the computer.
with a different usb cable, you may not get the same results. it can also interfere with your connection in other ways.
Also, make sure your computer has an appropriate operating system installed.
the recommended system is windows 10 with 8-16 gb ram.
9. check your phone compatibility with oculus quest
manufacturers suggest an iphone with ios 10 or higher. Older phones may not work properly with your oculus.
manufacturers recommend android 6.0 or higher.
sometimes the phone’s hardware configuration is not compatible with the oculus quest hardware.
updates may be required before you can take full advantage of your oculus quest.
10. double check your drivers
Sometimes there are problems with your computer’s drivers that can prevent proper connections from being made.
To fix this problem, you will need to double check the drivers on your computer. they are usually found in this location:
if they are corrupted or damaged, you may need to download them again.
check your app downloads and settings:
You may also want to make sure the oculus apps have been downloaded correctly to your computer and phone.
Improperly downloaded and damaged applications on your computer or phone can result in poor connections or not working properly.
even if it doesn’t result in a “not connecting to wifi” message, this may be a problem that will lead to more problems in the future.
what if I get a limited connection message?
limited connection means there is a working connection but there is an error with the computer identification.
limited connection usually means that the computer does not register an i.p. address when connecting.
In this situation, the oculus quest will not connect. you may need to restart your router to fix this or if you notice an incorrect date and time, you will need to adjust it via sidequest as shown in method #3 above.
what if I keep having authentication problems?
If you get authentication errors, the problem may be a problem with your router or headset.
Recommendations are to start and restart the router and headset until the problem is resolved.
however, you may need to contact oculus support if restarting doesn’t fix the problem.
You may also need to uninstall and re-download apps or games that you accessed most recently before the error started.
Is there any way to be sure what the problem is?
There are several troubleshooting applications that can be used to find and resolve problems.
the most recommended is routethishelps.
steps for use include:
- download the app on your computer or tablet
- open the app and press start
- type the fbrl code
- stand near the network from oculus and start the network scan
- tap improve device performance
- follow the app instructions and see what the results are.
what if neither of these is the problem?
If you’ve tried all of these steps and double-checked all of your information and requirements, then it may be a more serious problem.
If none of the steps you’ve taken resolve the issue, then it’s time to contact Oculus Support.
they may be able to point you in the direction of some more obscure issues that may be plaguing your device.
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