JLab, founded in 2005, is an American consumer electronics company. They’re the number 1 manufacturer in wallet-friendly, truly wireless earbuds. While their product quality is exceptional, occasionally they will have issues pairing—this isn’t a problem exclusive to JLab—but there are some troubleshooting steps to try.
bluetooth has always been a tricky communication protocol and if your jlab headphones won’t pair, it’s probably a matter of resetting the host device or the headphones to get them synced up and ready to go.
Reading: How to connect jb lab headphones
bluetooth is notoriously flaky, and that’s not likely to change anytime soon. bluetooth has poor range, is extremely vulnerable to interference, and is a massive leech on battery-powered devices. If your jlab headphones won’t pair, bluetooth is almost certainly to blame.
how to reset your jlab headphones
There are a few different brands within the jlab “family”, and each has its own restart procedure. Regardless of which jlab you own, you’ll first need to access the host bluetooth device (smartphone, tablet, computer, etc.) and “forget about” the jlab headset.
- jlab air (executive, sport and v2): place both earphones in the case. while in the case, tap an earbud quickly, four times and it will flash a blue light 3x. do the same with the opposite earphone. take them out of the case and if done correctly both buttons will flash alternating white and blue lights signifying they are “discoverable” and ready to pair.
- jlab air v1: make sure both earphones are turned off. press and hold an earbud until it flashes white (approximately 15 seconds). do the same with the second earphone. now the earbuds will connect and the right earbud will flash blue and white (ready to pair).
- jlab epic anc: this works the same as executive, sport and v2 , except you will touch each earbud (while in the case) 7x instead of 4x. Once you’ve touched both earbuds, remove them from the case and each earbud will alternately flash white and blue, ready to pair.
jlabs suggests that the process may require more than one effort and if three times does not work, please contact jlab customer service for warranty coverage and possible exchange.
Once the jlab earbuds reboot and are ready to pair again, they should show up on whatever host device you’re trying to pair them with. Alexa is a known epic nightmare when it comes to pairing headphones with Echo devices. if you’re trying to do that, good luck.
jlab headsets not paired with each other
troubleshooting steps for jlab headsets to pair with each other are the same as the instructions above for pairing with a host device. however, you can also try a few other things to see if you can pair them before trying to reset them.
- turn off both earbuds and place them in the base of the case. leave them there for a full minute before turning them back on and taking them out. hold them less than 2″ apart and see if they pair up.
- without turning them off, place them in their holder for a full minute before removing them again. hold them less than 2″ apart until they have successfully paired.
- return the jlab earphones to their case. turn off bluetooth on the host device. take them out of their case and hold them less than 2 inches apart. if they pair, turn on bluetooth from the host device and see if they pair.
- make sure that before you take the headphones out of their case, you are away from other electronic devices or anything that communicates with your host device or wifi router.
When both devices have established a connection with each other, one will flash white and the other will flash blue, letting you know they have successfully paired.
even the latest version of bluetooth 5.2 is subject to interference. Even Wi-Fi, which has trouble penetrating plastic, metal, rubber, and masonry, has a better track record than Bluetooth when it comes to resisting interference.
jlab audio in and out
From time to time, you may have problems with audio skipping or just dropping out altogether. nine times out of ten this is an issue with interference or distance, so there are a couple of things you can try to restore functionality.
- If you are more than 20 feet from the host device, try moving closer. if it’s a smartphone, it’s best to keep it in your back pocket or at least a few feet from your headphones.
- if you still have problems, turn bluetooth off on your host device and back on to restore the connection. usually it’s best to turn it off for a full minute before trying again.
- remove the jlab earphones from your ears and return them to the case. turn off bluetooth on your host device and wait a full minute. Please turn bluetooth back on and remove the earbuds from the case to try to re-establish the connection.
- Reset the jlab earbuds as described above. you can also try turning off the host device and turning it back on before removing the headset again.
Audio input and output is not uncommon with bluetooth devices. Generally speaking, you can solve the problem by moving closer together to increase the strength of the connection.
However, bluetooth can be silly at times. If your primary bluetooth connection is to your right earbud and your smartphone is in your left pocket, you’ll be surprised how effective moving your cell phone to your right pocket can often be.
all things considered
jlab is no stranger to wireless headphone technology and has been producing quality products for 16 years.
If you’re having trouble pairing with a host device, the earbuds won’t pair with each other, or audio is skipping, it’s more likely a bluetooth issue rather than the jlab earbuds.
The above troubleshooting steps will help you get your jlab headphones back up and running and allow you to enjoy the value of truly wireless audio for years to come.
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