FordPass Connect Frequently Asked Questions | All-State Ford Truck Sales
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FordPass Connect Frequently Asked Questions | All-State Ford Truck Sales

Q: What is the difference between FordPass and FordPass Connect?

a: FordPass is an ‘app’ that customers can download onto their smartphones. FordPass Connect is a modem that is built into a Ford vehicle to connect that vehicle to the Internet and provide the customer with new features, such as live traffic information and a Wi-Fi hotspot. fordpass connect can enhance customers’ fordpass app functionality by providing remote control of certain vehicle functions and the ability to receive vehicle status alerts.

Reading: How to connect fordpass to truck

Q: Which cars and vans have FordPass Connect?

r: you can currently have fordpass connect on the new focus, tourneo connect and transit connect. we will also launch the technology on edge, fiesta, ecosport and fiesta van in 2018.

Q: How do I get FordPass Connect?

a: when you buy your new ford, your dealer will explain how to get the fordpass connection and help you activate the modem in your hand. in 2018, fordpass connect will launch as a standard feature on all-new focus titanium, st-line x, titanium x and vignale vehicles and optional on all-new focus style, zetec and st-line vehicles. see the build & pricing tool at www.ford.co.uk for specific availability. fordpass connect will be available on other vehicle models from 2018 to 2019.

Q: How do I get started and use FordPass Connect?

A: When you purchase a vehicle equipped with FordPass Connect, you must register a FordPass account and link it to your car to fully activate FordPass Connect. ask your dealer for help or watch our instructional videos here: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog to get started. If you purchased a privately used Ford that has FordPass Connect, be sure to perform a Master Reset of the Sync System and connect your FordPass account.

Q: How do I activate FordPass Connect with my smartphone?

a: fordpass connect must be activated within the movement section of the fordpass app and confirmed within the vehicle on the display screen. watch our instructional videos for detailed instructions: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog

Q: Are all FordPass Connect features and services available on all cars and vans?

a: ecall is currently only available on the new focus equipped with fordpass connect, and you will only be able to start your vehicle remotely if you have an automatic transmission on the focus.

Q: Can I add FordPass Connect to my current car?

a: There is no aftermarket installation option to upgrade a vehicle to include FordPass Connect; this feature is only available on our newer models.

Q: How can I unsubscribe?

a: Your two-year fordpass connect free trial does not automatically convert to a paid subscription, so you do not have to cancel the free trial.

Q: Will FordPass Connect work when traveling abroad?

a: yes. Wi-Fi hotspot connection may vary by country. These services and data roaming are available in the following countries: United Kingdom, Spain, Germany, Italy, France, Austria, Belgium, Finland, Ireland, Netherlands, Poland, Portugal, Sweden, Denmark, and Norway.

Q: When driving in another country, will there be additional costs?

a: no. there are no costs for using fordpass connection features, ie live traffic, & remote features are covered by your free 2-year trial. for ecall there will never be additional costs since this function is free for the life of the vehicle. Any wi-fi hotspot packages you have purchased will also not incur additional costs while visiting another country.

Q: Do I have to pay for FordPass Connect?

a: when you buy a new ford with fordpass connect, you will receive a free subscription for 2 years from the date of warranty start (excluding wi-fi data package). After the trial period, you will have the option to subscribe to FordPass Connect to continue using your vehicle’s connected features.

Q: Can my family members connect their FordPass accounts to FordPass Connect in my vehicle?

A: Yes, you can have up to 10 accounts connected to your FordPass Connect-enabled vehicle. a new account can request access and the parent account user can approve it. subsequent new account requests may be approved by authorized accounts (not just the primary account holder). Note: The authorization process is being revised so that only the primary account holder can authorize access to new accounts.

subscriptions

Q: When does your free two-year subscription to FordPass Connect start?

a: The starting point for the 2-year fordpass connect subscription is linked to the start date of the warranty.

Q: How much will FordPass Connect cost after the first 2 years?

a: After the two-year free trial, an additional two-year subscription to FordPass Connect (which does not include Wi-Fi data plan services) will cost £89 including VAT. this will allow you to continue using your remote features within the fordpass app. these are indicative prices, current at the time of publication, we reserve the right to change prices at any time without notice.

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after the two year free trial, if you wish to continue using the live traffic service to enhance your navigation system, it will cost you £60 including VAT for a further two years. these are indicative prices, current at the time of publication, we reserve the right to change prices at any time without notice.

After the two-year free trial, a combined renewal price for the FordPass Connect subscription and Live Traffic service is available for £149 including VAT for a further two years. these are indicative prices, current at the time of publication, we reserve the right to change prices at any time without notice.

Please note there is no automatic service feature for FordPass Connect or live traffic and there is no commitment to purchase after using the free trial. In all cases, Wi-Fi data plan purchases are not included. If your FordPass Connect-equipped vehicle has eCall, that feature will remain free for the life of the vehicle.

Q: If I don’t have sync 3 navigation, can I still use the remote features of fordpass connect ie lock & unlock?

A: Yes, as long as you have activated your FordPass Connect modem using a linked FordPass app.

wifi hotspot

Q: When does my 3 month free trial or 3gb wi-fi hotspot start?

a: Wi-fi hotspot free trial subscription only starts when activated via vodafone & fordpass check out our how-to videos to see how: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog is not tied to warranty start date or other subscriptions.

Q: How do I purchase additional data once my free trial runs out?

a: To purchase additional data packs, just log in with your account on our partner website, you can link through fordpass by clicking the hotspot button in the vehicle or when using a device that is connected to your vehicle’s wireless network -fi hotspot. once there, go to “my plan and usage”, and select which data package suits your needs and the payment method. Please note that it may take some time for the purchased data package to be ready for use in your vehicle.

Q: What will the wi-fi speed be? download speed? upload speed?

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a: the fordpass connect wifi hotspot will receive speeds up to 4g lte. LTE (Long Term Evolution) is a type of 4G technology that offers the best performance and speeds available. This means that 4G LTE is about ten times faster than the old 3G technology. however, speeds will vary based on network coverage.

Q: How easy is it to cancel a Wi-Fi hotspot subscription?

a: When you purchase data for your Wi-Fi hotspot, you are purchasing packages, not an ongoing subscription. packages expire when their data runs out or when they reach their time limit. If you sell your car while you have an active package, you can transfer the remaining data to another Ford vehicle. you cannot transfer data to a non-ford vehicle

Q: Can I change the sim to one from another provider?

r: no, the sim is integrated into the fordpass connect system. this is to ensure a seamless experience when traveling across national borders.

Q: Can I have a Vodafone Wi-Fi account and use it on multiple Ford vehicles?

a: yes, you can use your vodafone account and data packages in multiple ford vehicles, but they cannot be used at the same time.

Q: Can I use the vehicle’s Wi-Fi hotspot when the vehicle’s ignition is off?

a: yes, but only after power on. The vehicle’s Wi-Fi hotspot will work for 30 minutes after the ignition has been turned off, as long as the key is in the car. 30 minutes may be reduced if battery health is at risk.

Q: Can I change the password for the vehicle’s Wi-Fi hotspot?

a: Yes, please refer to the wifi hotspot on how to record a video: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog

Q: Can I change the network name of the vehicle’s Wi-Fi hotspot?

a: Yes, please refer to the wifi hotspot on how to record a video: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog

Q: Can I turn off the vehicle Wi-Fi hotspot?

a: Yes, you can do this within your vehicle’s hotspot menu.

Q: Can I make my vehicle’s Wi-Fi hotspot invisible to other devices?

a: Yes, you can do this within your vehicle’s hotspot menu.

electronic call

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q: where is the ecall button located?

r: On the all-new approach, the ecall button is located on the main overhead console. the button is marked with a red sos. To manually activate an electronic call, you must click to open the sos cover and press the red button below.

Q: How does the ecall portion of FordPass Connect work?

a: ecall automatically dials emergency services after a serious accident. it will communicate the location of the vehicle and allow emergency call operators to communicate with the vehicle and verify whether or not the driver is conscious. Like Ford Emergency Assist, it activates when the airbag is deployed or the fuel pump switch is deactivated. however, ecall will work without the need to connect to a mobile phone creating seamless connectivity.

Q: Will it cost me money to make an electronic call?

a: no. Ford has agreed to cover all ecall-related data costs for the life of the vehicle.

Q: Do I need to renew my FordPass Connect subscription to continue using eCall after two years?

a: no. Ford has agreed to cover all ecall-related data costs for the life of the vehicle.

q: what happens if i accidentally press the red sos button?

a: Don’t worry while the electronic call is being made, you will receive an audible and visual warning from the car and you have 15 seconds to cancel it by pressing the red sos button again.

Q: What happens if I have an accident in a place where there is poor reception or no cell phone coverage is available?

a: An electronic call will only fail if no signal is available, this may be the case in some areas of Europe.

Q: What kind of emergencies can ecall help me with?

a: The ecall and sos button can help you with any emergency that occurs in the vehicle. Whether you have a serious accident, a medical emergency or see an accident on the road and want to notify the emergency services, just press the red SOS button.

q: will ecall always work?

a: Vehicle accidents are extremely unpredictable events. For the system to work, the vehicle’s electrical system and the wireless service provider’s signal must be available. although we have taken various measures to ensure functionality also under collision conditions (including a separate backup battery) depending on the severity of the accident, the vehicle’s systems could be damaged to the point that ecall would not be able to initiate or maintain a call.

remote functions

Q: How do I use the remote features?

a: See our how to film remote features for more information: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog

Q: How far away can I be from the vehicle when using the lock/unlock feature in the FordPass app?

a: Anywhere as long as your smartphone and car have a signal.

remote start

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Q: Can a vehicle that has been remotely started with the FordPass app be driven immediately?

a: only if the key is inside the vehicle; a vehicle with remote start will not be able to be driven until the key is detected inside.

Q: What are the possible features to activate via remote start (eg heated windshield)?

a: When a vehicle is activated via remote start using the default settings, it will activate the climate control, heated seats, and steering wheel as if they were set to auto. you can change this to replicate the last configuration the vehicle was left in.

Q: Can I use remote start on a new approach with a manual gearbox?

a: no. You can use the other FordPass Connect remote features through the FordPass app, such as; remote lock & unlock, vehicle status, vehicle health & alerts, etc.

Q: Is there an auto power off built in?

a: yes, remote start will only work for 5 minutes after power on.

Q: Isn’t it illegal to start a car remotely in Europe?

r: no, it is possible to use remote start legally within fordpass connect european markets. the user must use the feature responsibly and understand what is permissible and reasonable in their given situation. the functionality has been designed so that it can be used reasonably, safely and not excessively.

Q: Can I schedule remote start on my new Focus every morning?

a: You cannot schedule a remote start. the functionality has been designed so that it can be used reasonably, safely and not excessively. you will need to initiate each remote start within the fordpass app.

live traffic

Q: What are the benefits of FordPass Connect vs. Mobile Connect for live traffic?

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a: FordPass Connect provides traffic updates every 2 minutes for all highways, not just major routes, and associated data costs are covered within your FordPass Connect subscription.

Q: How do I use live traffic?

a: See our live traffic on how to film for more information: https://www.youtube.com/playlist?list=pl_aqadaclqzkbff0l_b6ssvcvf9ninqog

Q: Is there a difference between the live traffic on FordPass Connect and the live traffic now available on FordPass through AppLink?

a: yes, fordpass connect live traffic is fully integrated into your synchronized navigation system, giving you a seamless experience, so no more wires are needed. FordPass Connect Live Traffic also shows traffic incidents on all roads, while FordPass Live Traffic through the app only covers major roads.

Q: Live Traffic – Do you get a notification to accept a better route or are you automatically taken to the new route?

a: The system automatically changes the route during a trip. at the start of a trip, you can view multiple routes and then choose them by checking the ‘traffic list’ option within the navigation menu.

Q: Who provides the data for live traffic updates?

a: Real-time traffic information uses over 100 different sources. It uses information collected from a variety of devices, including data from vehicle sensors, smartphones, PNDs, road sensors, and connected cars. Incidents such as accidents and construction are monitored as they occur, 24 hours a day, seven days a week.

data privacy

Q: What (personal) data is shared with Ford and for what purposes?

a: Please see full details on our Connected Car Privacy Policy page on the Ford website https://www.ford.co.uk/useful-information/connected-car-privacy- policy

Q: My dealer told me my car will be wired when it arrives. what does that mean?

a: your vehicle will be delivered in a partially activated mode, connected to the ford cloud so you can have the latest modem software in the vehicle when you take delivery and give you a smoother fordpass connect activation experience easy. In this mode, the vehicle will share information about its connected status with Ford, which we anonymize for product improvement.

Q: Can I prevent FordPass Connect from using my data?

a: You can set certain preferences for the collection of connected vehicle information through the infotainment system settings in your vehicle. See the Connected Car Privacy Policy on the Ford website for more information.

q: what about fordpass connect tracking me and knowing where i am?

a: fordpass connect does not track you. You are in control of when FordPass Connect uses your location to provide you with services, such as live traffic updates. If you have turned off location sharing, it will only be overridden if your vehicle is equipped with eCall and this functionality is activated by a serious accident. In this emergency situation, your location will be communicated to the emergency services in accordance with EU legislation.

q: what data is collected?

a: Depending on the services and functionality customers select, FordPass Connect may send data, from location and operational information to diagnostics. software version numbers and connection information may be sent to us from the vehicle to provide connectivity features and perform over-the-air updates. More detailed information can be found in our Connected Car Privacy Policy on the Ford website.

Q: Can I decide what data is collected?

a: yes, you can. its synchronization system keeps you in control. You can set your in-vehicle preferences, including in relation to connected vehicle information that is shared with us, in the connectivity settings at any time. More information on vehicle controls can be found in your owner’s manual. Please note that disconnecting the vehicle or making changes to data sharing settings may affect the quality or availability of certain services, such as live traffic or remote locking & unlock.

Q: How do I know what data FordPass Connect collects?

a: Depending on how your vehicle is equipped, certain information may be provided on the vehicle. You can read about all data collected through FordPass Connect within our Connected Car Privacy Policy on the Ford website and you can manage this data sharing within the Connectivity Settings on the Sync screen.

q: how will this data be used?

a: We are committed to handling your personal information, including your connected vehicle information, fairly and in accordance with our privacy policies and the law. For full details, see our Connected Car Privacy Policy on the Ford website.

Q: Is the data transferred to other countries?

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