Frequently Asked Questions on Lifeline | Assurance Wireless

Frequently Asked Questions on Lifeline | Assurance Wireless

Wireless Emergency Alerts or “wea” messages are messages sent at no additional charge to your wireless subscriber device as part of a public safety system provided by authorized alert creators. alerts are designed to inform you of imminent security threats due to weather, for example, or when authorities are searching for a missing person in your area, like an amber alert.

To receive wea messages, you must have a compatible device and be located in an area targeted by the alerter sending it.

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Although the wireless assurance network is capable of sending wea messages, not all areas of the country are capable of sending wea messages and not all wireless assurance devices are capable of receiving wea messages (see below for more information). ). The Federal Communications Commission (FCC) requires Assurance Wireless to provide the following notice:

notice regarding the transmission of wireless emergency alerts (commercial wireless alert service)

assurance wireless has chosen to offer wireless emergency alerts, including enhanced geographic targeting, within portions of your service area, as defined in the terms and conditions of your service agreement, on wireless alert-enabled devices of emergency. there is no additional charge for these wireless emergency alerts.

Wireless emergency alerts, including enhanced geo-targeting, may not be available on all devices or in the entire service area, or if a subscriber is outside the assurance wireless service area. For details on the availability of this service and wireless devices with emergency alert capability, including availability and benefits of enhanced geographic targeting, please consult a sales representative.

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notice required by fcc rule 47 cfr 10.240/250 (wireless emergency alerts/commercial wireless alert service)

there are different types of wea messages:

  • Presidential Alerts – This type of alert can only be sent by the President of the United States.
  • Imminent Threat – This type of alert is classified as Extreme or Severe. examples of this type of alert might be a weather alert or a chemical spill.
  • amber alerts: missing united states: an emergency response or “amber” alerts can be sent as a wea message.
  • Public Safety Alert: Allows public safety agencies to communicate directly with the public.

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who sends wea messages and how are they sent?

  • wea messages are sent from public safety entities certified by your state government and the department of homeland security and are broadcast to a geographic area, not to specific phones.
  • wireless subscribers who using compatible devices in that area should receive the alerts.
  • To receive messages from WEA, your phone must be connected to the Assurance Wireless Network or to one of our roaming partners who have agreed to provide WEA through your wireless networks.

does wea messages cost me anything or go against my data or messaging allowance?

not. Customers do not pay any messaging or data fees or incur any usage when receiving WEA messages.

Do I have to register to receive wea messages?

not. customers are automatically signed up to receive wea messages and will receive wea messages as long as they have a wea-enabled device.

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Can I stop receiving wea messages?

You can choose to receive or not receive most wea messages, with the exception of presidential alerts. Please refer to your phone’s user manual for more information on settings.

You said that only customers in an affected area will receive a wea alert. Does that mean my location is being tracked?

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Your location is not requested, provided or maintained in the delivery of a wea message, which is transmitted within specific areas determined by the alert creators. All WEA-enabled devices that are located within a target area and connected to a participating wireless network must receive a WEA message intended for that specific area, assuming the device has opted in to receive messages.

I think I was in a specific geographic alert zone, but I did not receive a wireless emergency alert. why not?

Wireless emergency alerts are sent to cell sites that provide wireless service to very specific areas. Your device may have been receiving service in a different area, or even from a cell site in an adjacent area, that was not the target of the alert.

Most wea alerts will be retransmitted multiple times to reach the maximum number of devices in the target area. once a device has received an alert, it will not accept duplicate or identical alerts.

Alerts will only be received on enabled devices. without a compatible device, you will not receive an alert even if you are within the target geographic location. In addition, certain geographic areas of our network may not fully support all of the new features being introduced for WEA messages, such as enhanced geo-targeting.

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devices that receive wea alerts may also receive special geo-targeting information that may prevent your device from issuing alerts. this functionality is required by law and will be supported by newer product lines in the future. the purpose of these geo-targeted messages is only to alert people in areas that will be directly affected by events in that area to avoid inconvenience or annoyance to those outside the geo-targeted area.

Does my phone support wireless emergency alerts?

Most warranty mobile wireless devices capable of supporting voice and messaging sold since 2012 support Basic WEA. currently wireless mobile assurance devices are not compatible with the latest wea enhancements.

if you have a wea-enabled phone, access your messaging settings to enable imminent threat alerts and amber alerts.

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