Connectivity | Tesla
Technology

Connectivity | Tesla

Connectivity is an important part of every Tesla vehicle, further enhancing the driving experience by providing access to features that require data usage, including streaming music and media, viewing live traffic and more.

all tesla vehicles come with standard connectivity access. Standard Connectivity is included in your vehicle, at no additional cost, for eight years from the first day Tesla delivered your vehicle as new, or the first day it was put into service (for example, used as a demo or test vehicle). service), whichever comes first. If you are purchasing a used vehicle, you will be notified how long your vehicle will include access to standard connectivity. With standard connectivity, you have access to most connectivity features via Wi-Fi, plus basic maps and navigation, and music streaming via Bluetooth®.

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premium connectivity provides the ability to access all connectivity features via cellular, in addition to wi-fi, for a more intuitive and engaging ownership experience. premium connectivity is currently available as a monthly subscription for $9.99 plus applicable taxes or as an annual subscription for $99 plus applicable taxes and can be purchased anytime from your vehicle’s touchscreen or the tesla app. model s, model x, model y and model 3 orders will receive a premium connectivity test upon delivery.

if you own a tesla vehicle for personal use, you can subscribe to premium connectivity from your vehicle’s touch screen or the tesla app. If you drive a company vehicle, please contact your vehicle provider for more information.

connectivity packages

features are subject to change and may vary based on hardware configuration *currently available over wi-fi for standard connectivity*⁺ a paid subscription to streaming services is required to access streaming music and media

for s-model and x-model with 2nd-row display, this includes streaming video on the 2nd-row unit. Some features, such as caraoke and streaming video, are not supported on some vehicles depending on hardware configuration. check your vehicle’s firmware release notes to confirm feature availability for your vehicle.

frequently asked questions

  • shop
  • features
  • details

purchase

How do I sign up for premium connectivity? If your vehicle is eligible, you can sign up for premium connectivity from your vehicle’s touchscreen or the tesla app.

To subscribe to premium connectivity from your vehicle’s touchscreen:

  1. on your vehicle’s touch screen, tap ‘controls’.
  2. tap ‘updates’.
  3. if your vehicle is eligible, you will see an option to subscribe to premium connectivity.
  4. to subscribe, select ‘swipe to buy’. your premium connectivity features will be available once your vehicle is parked and you have completed the necessary software update.
  5. if you do not have a billing address or credit card on file, please complete your subscription purchase in tesla app.

Note: Your vehicle must have software update 2021.40.5 or later to subscribe from your vehicle’s touchscreen display.

to subscribe to premium connectivity from the tesla app:

  1. open the tesla app.
  2. select your vehicle.
  3. tap ‘updates’.
  4. tap ‘software updates’.
  5. at the top of the screen, tap ‘subscribe’.
  6. tap ‘add’ next to premium connectivity.
  7. select the billing option. then tap ‘next’.
  8. tap ‘pay’. then confirm your payment details and complete the checkout process.

Where are premium connectivity subscriptions available? Premium connectivity subscriptions are currently available to eligible customers in the countries listed below.

who is eligible for a premium connectivity subscription? all model s, model x, model y and model 3 ordered on or after July 1, 2018 can subscribe to premium connectivity. all vehicles ordered on or before June 30, 2018 receive premium connectivity automatically for the life of the vehicle (excluding any necessary modifications or upgrades to any features or services provided externally to the vehicle, for example, the telecommunications network).

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how much does standard connectivity and premium connectivity cost? standard connectivity is included in your vehicle, at no additional cost, for eight years from the first day tesla delivered your vehicle as new . or the first day it is put into service (for example, used as a demonstration or service vehicle), whichever comes first. If you are purchasing a used vehicle, you will be notified how long your vehicle will include access to standard connectivity. premium connectivity is available as a monthly or annual subscription. Find premium connectivity subscription prices from your vehicle’s touchscreen or the tesla app.

can I cancel my premium connectivity? yes. You can cancel your premium connectivity subscription at any time in the tesla app. annual or monthly subscription payments will not be prorated. after your cancellation is processed, you will continue to have premium connectivity features for the remainder of your current billing period.

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To cancel your subscription in the tesla app:

  1. open the tesla app.
  2. tap ‘updates’ > ‘manage updates’.
  3. find premium connectivity, tap ‘manage’.
  4. next to premium connectivity, tap ‘cancel’.

how do i find my receipt for my premium connectivity subscription? find your premium connectivity receipt in the tesla app.

to find your receipt in the tesla app:

  1. open the tesla app.
  2. tap ‘updates’ > ‘manage updates’.
  3. find premium connectivity, tap ‘manage’.

Can I get a refund on my premium connectivity subscription if I cancel between billing cycles? no. you cannot receive a full or partial refund for your premium connectivity subscription. You can cancel your premium connectivity subscription at any time and you will continue to receive access to premium connectivity features for the duration of your billing cycle.

features

Will vehicles with standard connectivity continue to receive over-the-air software updates? yes. all vehicles have access to wireless software updates. learn more about wireless software updates and how to find the latest version.

Does standard connectivity include in-car maps and navigation features? yes. all vehicles with standard connectivity will continue to receive the same basic maps & navigation functionality as vehicles with premium connectivity, including traffic-based routing, trip planner and booster station availability. Standard Connectivity is included in your vehicle, at no additional cost, for eight years from the first day Tesla delivered your vehicle as new, or the first day it was put into service (for example, used as a demo or test vehicle). service), whichever comes first. If you are purchasing a used vehicle, you will be notified how long your vehicle will include access to standard connectivity. premium connectivity will add satellite view maps and live traffic display.

what music & is media available with standard connectivity? standard connectivity offers bluetooth® pairing, fm radio, sirius xm capability in north america (for xm configured and enabled vehicles), and playback from a usb drive.

premium connectivity required for in-car music streaming & mobile media.

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a paid subscription to third-party streaming services is required to access streaming music and media for standard and premium connectivity.

Do connectivity plans affect autopilot? no. if the vehicle software is kept up to date, the connectivity plans will not affect the autopilot. As a reminder, all vehicles have access to wireless software updates.

Note: Important security updates will continue to be available through the vehicle’s cellular connection.

can I get premium connectivity features using a mobile hotspot? some features that are available with standard connectivity via wi-fi, such as streaming video, caraoke, and the internet browser , can also be accessed through mobile devices. hotspots, subject to rates and restrictions of your mobile operator.

Are there any limitations on excessive data usage? Yes. In some cases where data usage is deemed excessive and exceeds fair daily usage, we reserve the right to reduce connectivity bandwidth.

what are the connectivity features that may be limited once standard connectivity expires? without standard connectivity, access to some connectivity features, including those that use mobile data or subscription licenses third parties, you can change or remote. These standard connectivity features that may change today include maps, navigation, voice commands, and more.

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Can I disable premium connectivity purchases from my vehicle’s touch screen? Yes. to limit the ability to make purchases on your vehicle’s touch screen:

  1. open the tesla app.
  2. select your preferred vehicle.
  3. select ‘updates’ > ‘manage’.
  4. slide the switch to turn in-car updates on or off.

details

Which vehicles will continue to receive standard connectivity at no cost? All new tesla vehicles ordered on or before July 20, 2022, will have standard connectivity features at no cost for the life of the vehicle (excluding modifications or upgrades required to any feature or service provided externally to the vehicle, eg telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

Which vehicles will continue to receive premium connectivity at no cost? All tesla vehicles ordered on or before June 30, 2018 will continue to have access to existing premium connectivity features at no cost for the life of the vehicle. the vehicle (excluding modifications or upgrades required to any features or services provided externally to the vehicle, for example, the telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

what connectivity plan applies to used tesla vehicles purchased from tesla? all used tesla vehicles that are eligible for premium connectivity according to the table above, purchased on or before January 8, 2020, will continue to have the premium connectivity features described above at no cost for the life of the vehicle, and will be active for future owners if sold privately (excluding modifications or upgrades required for any features or service supplied externally to the vehicle, e.g. telecommunications network).

all used tesla vehicles purchased between January 9, 2020 and July 20, 2022 will have standard connectivity features at no cost for the life of the vehicle (excluding modifications or upgrades required for any features or services supplied externally to the vehicle, eg telecommunications network).

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All used Tesla vehicles purchased after July 20, 2022 will have standard connectivity for the remainder of eight years from the first day Tesla delivered your vehicle as new or the first day it was put into service. service (for example used as a demonstration or service vehicle), whichever comes first. As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

what connectivity plan applies to tesla vehicles purchased privately and whose ownership has been transferred? tesla vehicles purchased privately or through a third party that are eligible for premium connectivity from in accordance with the table above and whose ownership has been transferred on or before January 20, 2020, will have free premium connectivity for the life of the vehicle (excluding any necessary modifications or upgrades to any features or services supplied externally to the vehicle, e.g. , telecommunications network).

Tesla vehicles purchased privately or through a third party and whose ownership has been transferred on or after January 21, 2020 and do not have lifetime premium connectivity or an active premium connectivity trial will receive a connectivity trial 30 days premium before being eligible for subscription. Judgment will begin on the date of transfer of ownership and requires the buyer to notify us of that date. the trial cannot be postponed or rescheduled.

Tesla vehicles purchased privately or through a third party and transferred ownership on or before July 20, 2022, will have standard connectivity features at no cost for the life of the vehicle (excluding any required modifications or upgrades). for any external features or services). supplied to the vehicle, eg telecommunications network). tesla vehicles purchased privately or through a third party and whose ownership has been transferred after July 20, 2022, that do not have standard lifetime connectivity, will have standard connectivity features for the remainder of the eight years from first day the vehicle is delivered new by tesla, or the first day it is put into service (for example, used as a demo or service vehicle), whichever comes first.

will there be a trial period for premium connectivity? all model s, model x, model y and model 3 ordered on or after July 1, 2018 will receive a trial of premium connectivity starting of the day of delivery. After the trial is over, premium connectivity will be available as a subscription.

How will I be notified when my Premium Connectivity trial is about to expire? We will send you an email notification with information on how to sign up for Premium Connectivity in the week before it expires your test.

how do i check if i have premium connectivity? confirm your premium connectivity subscription status in the tesla app.

what is the difference between wi-fi and cellular connectivity? Cellular connectivity is a wireless data connection and only requires you to be within range of a cell phone tower, similar to how a smartphone works.

Wi-Fi connectivity requires proximity to a router, similar to how a laptop connects to your Wi-Fi at home.

does tesla provide the network for connectivity? no. your network connectivity is provided by your local telecommunications company and tesla is not responsible for the quality or coverage of the connectivity.

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